SHIPPING & DELIVERY
Delivery is still available,
Please also check for any changes that may be applicable to our delivery service within LGAs where COVID restrictions are mandated
(Please click here, https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses)
Standard Deliveries
Deliveries are usually booked in advance for both in-store and online purchases. At the time of booking your delivery, our teams will discuss with you measures to assist with the safety and well-being of you and the delivery team. Below are some changes you may experience for your delivery:
- Contactless Delivery
A contactless delivery means that our team will drop the goods at a safe location at your home or business. We will leave the goods is a safe and dry place as requested by you. We will ring you at the time of delivery and advise that the goods have been delivered or keep a safe distance if you answer the door, but we will not enter the premises. - Drivers in Personal Protection Equipment (PPE)
You may find that some of our drivers are wearing single use gloves and masks to conduct your delivery. - Personal Hygiene Measures
Our delivery team will be following the recommended hygiene measures and washing hands regularly. - Mattress Removal & Relocation of Used Goods
Mattress removal, returning goods and the relocation of your goods in your home may not be available as a service to you at this time. - Delivery Bookings
At this time, you will be asked some questions when booking your delivery to ensure the safety and well-being of our teams. Those questions may include the following,a) Have you or anyone in your household returned from overseas in the last 14-21 days?
b) Have you or someone in your household been in contact with a person confirmed to have COVID-19?
c) Do you or anyone in your household currently have a fever or any flu like symptoms?
How much does delivery cost?
If your delivery address is within 100km of the store of purchase and all the items in your order are non-bulky items such as pillows, sheets & quilts then we will post your order to you at a rate of $10 to $15. Even if your order has enough items in it to require the sending of multiple packages the total cost of delivery will remain at $10 to $15 for delivery within 100km of the store of purchase.
If one or more items in your order are bulky (such as Rugs, Sofas, Living Room Furnitures, Beds, Mattresses, Bedside tables and other furniture), then your whole order will be delivered by truck. The cost of delivery is then determined by the distance between delivery location and store of purchase:
- Local Delivery distance of less than 25km – $99.
- Delivery distance between 25km and less than 60km – $120
- Delivery distance between 60km and less than 100km – $145
- Delivery distance greater than 100km – The store will contact you for special pricing.
Do you deliver to my area?
We endeavor to deliver to every address in Brisbane, however some addresses that are remote or difficult to access (some islands for instance) need to be quoted on a Price on Application basis. We highly recommend that you contact our customer service before making any purchase outside.
How long will it take for my order to arrive?
The majority of our products are made to order, so delivery times vary from product to product. For example, some custom-made furniture can take up to 12 weeks. We highly recommend that you contact our customer service before making any purchases.
Can I have my order delivered to a PO box?
Unfortunately, we do not deliver to PO boxes.
How will my items be delivered?
Your order will be delivered by two people to the room of your choice, and mattress packaging will be taken away. Additionally, if you’ve purchased an ensemble base we will also affix the castors/legs to the ensemble base. For all other products requiring assembly you can elect to pay for the Elite Home Living Assembly Service. $50 Assemble fee will be charged.
Could there be changes to delivery areas, costs and times?
From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page.
Do the number of products in my order change the price of delivery?
No, the number of products in your order do not change the price of delivery.
How do you determine if my order is posted or truck delivered?
The type of products within your order determine the method of order delivery. If all the items in your order consist of non-bulky items such as most pillows, sheets and quilts will be sent by post. Larger, bulky items such as Rugs, Sofas, Living Room Furnitures, Beds, Mattresses, Bedside tables and other furniture’s need to be delivered by truck.
What is a balcony lift?
A balcony lift means using a crane or similar apparatus to lift your order into your property via your balcony. We need to do this in cases where there is limited access to your property caused by things such as tight stairwells, tight corners, or small access ways. There is generally an extra charge for balcony lifts due to their added complexity. If you indicate you require a balcony lift we will contact you directly to organise this.
How do I get an update on my delivery time?
Please contact the store listed in your order acknowledgement email for updates to delivery times.
My order contains items that have different lead times, will you split deliveries?
In order to minimize delivery costs, we only deliver complete orders. If you wish to receive parts of your order separately you will need to place separate orders for each product, however you will also need to pay the associated delivery costs per order.
Is mattress removal available?
Mattress removal is not part of the standard Elite Home Living Delivery service at this time.
What do I need to know prior to my order being delivered?
Prior to delivery you should ensure that there is unobstructed access to your property and to the room that you want your order delivered to. Any fragile objects should be moved out of the way and if you are having your order assembled please make sure there is enough space for our team to work in.